How many clothing stores do you know of would repair a sweater you bought from them after years of it being worn, and do it free of charge? None? That is what I'd expect. But, if you buy a sweater from Peruvian Connection, you are in for a pleasant and shocking surprise.
I have two beautiful baby alpaca cardigan sweaters that were given to me for Christmas gifts probably over 5 years ago now. I am embarassed to say that moths got to both of them at different points. I was devastated each time. Alpaca, in case you are not aware, may end up being the next cashmere. It is incredibly soft and also extremely warm. Some say, its warmer than wool! Here's more details on alpaca fiber.
Each time, with my tail between my legs, I contacted Peruvian Connection about the damage to see what, if any options there were to address it. They asked me to send the sweater to them. They evaluated the damage and proceeded to repair the sweater! Because they were moth holes, the sweaters required darning. This is complicated and tricky especially when the weave is delicate. They did a wonderful job. And, what is even more amazing, they did not charge me a penny. The letter that accompanies a repaired sweater says, " Thank you so much for giving us the opportunity to be of assistance. We value your business, and we are delighted to provide this service... The enclosed garment has been repaired so it can be returned to your collection. We hope it will bring you many years of enjoyment..."
How remarkable is this? I love this place! Their clothing, by the way, is really unique and handsome. Take a look! Peruvian Connection Everything is made really beautifully too. Look at, for example, the way this cardigan is finished beyond the buttons. It may look like a sewn seam. It isn't. A different knit stitch is used to naturally cause the material to roll exactly as it has here.
Peruvian Connection is a little pricey. But, keep in mind, the premium quality of what you are buying. The material is very high end and so is the workmanship. If the prices scare you, wait for sale. But what you want may be gone!